Almost 600 homes left offline after workman damages cable

Ken Pinder's home is one of around 600 households in Wakefield affected by a loss of broadband because a contractor damaged a cable.

Ken Pinder's home is one of around 600 households in Wakefield affected by a loss of broadband because a contractor damaged a cable.

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HUNDREDS of homes in Wakefield were left without phone and internet services for days when a cable was damaged.

A spokesman for BT said the damage, which affected 580 homes on Horbury Road, was accidentally caused by a contractor on January 3.

Resident Ken Pinder, 65, said life came to a halt for almost a week because of the problem.

He said: “I had family in Canada that I was unable to ring because it is too expensive to call them on a mobile, and couldn’t do my online banking or anything. You can cope for one or two days, but any longer and it is impossible to get anything done.”

Around 400 homes were back online by Wednesday, but some were still without a service on Thursday.

The BT spokesman said: “We immediately sent a team of engineers out to repair the damaged cable.

“Unfortunately it is not straightforward, mainly due to the cable size and the way the customer connections have been attached previously.

“Engineers have been working around the clock in shifts in manholes to renew a small section of the cable and connect customers back on to it.

“It is very time consuming, but the most efficient way to minimise crossed lines and residual faults on a cable of this size.

“We are very sorry for any inconvenience caused to customers who have been left without phone services in the Wakefield area.”