Mid Yorkshire Hospitals Trust third most complained about in England

Trust Headquarters and Education Centrel at Pinderfields Hospital...........8th jan 2013
Trust Headquarters and Education Centrel at Pinderfields Hospital...........8th jan 2013
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The district’s hospitals are among the most complained about in England, latest figures show.

Mid Yorkshire Hospitals Trust was the third most complained about of all health trusts in the country last year.

Government figures show the Trust, which runs Pinderfields, Pontefract and Dewsbury hospitals, received 1,411 written complaints during 2012-13, a rate of 27 lodged every week.

And more than two thirds of the complaints were upheld, according to figures released by the government’s Health and Social Care Information Centre (HSCIC).

Sally Napper, chief nurse at Mid Yorkshire Hospitals NHS Trust, said: “We are continually striving to improve our care and patient feedback is very important to us. The Trust has a robust and accessible complaints procedure to ensure concerns are fully addressed and that the patient experience is continually improved.

“The Patient Advice and Liaison Service (PALS) has actively promoted its service to encourage feedback so patients know when and how to raise any concerns.

“Over the past year we have improved our performance in a number of key areas to ensure patients can access our services when and where they need them and to make sure they receive the quality of care they deserve.”

Nationally, the HSCIC figures show that written complaints rose by nearly 2 per cent on the previous year.

Most, some 47 per cent, of complaints were about hospital doctors and surgeons, followed by nurses, midwifes and health visitors at 22 per cent.