Trust to improve following survey

Pinderfields Hospital general view
Pinderfields Hospital general view

HEALTH bosses have pledged to make improvements after a survey of patient satisfaction at the district’s hospitals.

Patients gave Mid Yorkshire Hospitals Trust, which runs Pinderfields Hospital, a score of just 2.9 out of 10 when asked if they noticed any posters or leaflets explaining how they could complain about their care.

The National Inpatient Survey found that Mid Yorkshire scored worse than most health trusts for having posters advising patients to wash their hands, at 8.7 out of 10, and for giving patients written information about their medicines when they left hospital, at 6.4 out of 10.

Patients gave the trust a score of just 2.7 out of 10 for being offered a choice of dates for hospital admission, although this was about the same as the score for most health trusts, the annual survey found.

Mid Yorkshire said the study by the Care Quality Commission showed an overall improvement as a result of work undertaken since last year’s survey.

Kate Firth, assistant director of patient experience and improvement, said: “We are now using the results of the latest survey to carry out focused pieces of work, involving teams from across the trust, in order to further help improve the experience of our patients.”

The survey, carried out last summer, showed Mid Yorkshire scored about the same as other trusts in 73 out of 77 questions which included A&E, waiting times, doctors, operations and procedures and discharge.

The trust scored significantly better on 22 questions compared with the previous year.

Mid Yorkshire said in addition to the annual survey, it gathered regular feedback from patients through its own surveys and questionnaires. Staff visited wards to speak to patients regularly.

If complaints could not be resolved, patients, relatives, carers and visitors could contact the Patient Advice and Liaison Service (PALS). For more information about PALS, log on to www.midyorks.nhs.uk