Xscape takes Tripadvisor award for consistently-high reviews

One of the district's biggest attractions has been handed an international accolade by Tripadvisor - putting it into the top 10 per cent globally.

Thursday, 17th September 2020, 4:45 pm
Xscape in Castleford.

Xscape has just scooped a Travellers’ Choice award based on a full year of Tripadvisor reviews, prior to any changes caused by the pandemic.

Award-winners are known for consistently receiving great visitor feedback, ranking them in the top 10 per cent of hospitality businesses around the globe, according to Tripadvisor. Xscape Yorkshire currently has a 4.5 rating on the site with more than 1,100 reviews.

Jason Warren, general manager of Xscape Yorkshire, said: “It’s great winning awards, but when they are based on visitor feedback and reviews it’s extra special.

Sign up to our daily Wakefield Express Today newsletter

The i newsletter cut through the noise

Xscape bosses says people are starting to return to the leisure complex.

"It makes all the hard work worthwhile and inspires us to go further. And that’s what we’re constantly looking to do here at Xscape Yorkshire - offering fun, immersive and unique days out for people from across the region and the UK.

“It’s been a challenging few months for everyone, but our brands and centre team have risen to the challenge in the run up to reopening and getting safety measures in place.

"We’d like to thank our visitors for following our centre safety measures to help keep them and our teams safe.

“Despite a reduced capacity within the centre for safety, we’ve been busy and have proved popular with families - proof that customer confidence is returning to the leisure industry and the Yorkshire tourism economy.”

Kanika Soni, chief commercial officer at Tripadvisor, added: “Winners of the 2020 Travelers’ Choice Awards should be proud of this distinguished recognition.

"Although it’s been a challenging year for travel and hospitality, we want to celebrate our partners' achievements.

"Award winners are beloved for their exceptional service and quality. Not only are these winners well deserving, they are also a great source of inspiration for travellers as the world begins to venture out again.”