Oneworld Travel returns with safe travelling measures for 'perfect holidays'
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In line with government guidance, Oneworld Travel says it is also delighted to be welcoming customers back into its stores from Monday, June 15.It has a West Yorkshire branch at 36 Teall Street, Wakefield WF1 1QF - where customers will also be available to call staff on 01924 339889 or email at [email protected].
Oneworld Travel prides itself on unbeatable value, expert staff, customer service and tailor-made holidays of the highest quality.
Now it has been working hard to ensure it follows all health and safety guidelines surrounding COVID-19.
This includes implementing social distancing, hygiene stations and see-through service panes between clients and agents in itsd stores. It will also be significantly increasing the cleaning of common touchpoints. If, for whatever reason, customers still cannot visit its stores, it will serve them over the phone or via email.Oneworld says it is committed to ensuring customers can enjoy their future holidays safely and with peace of mind.
For that reason, any bookings taken in the near future will feature a safer passage from home to hotel, reducing possible contact time during their travels.
It has spent lockdown researching the airports, airlines, travel companies and hotels that it works with to ensure a safer travelling experience for all its customers. It has investigated its partners to find out detailed safety measures and implementation - to ensure its travellers continue to feel safe and happy on all Oneworld holidays.The company says its mission has always been to supply customers with well-priced, exciting travel options.
To do this, Oneworld is staying up to date with the latest travel information and technology, for example, the proposed ‘air-bridges’ that countries like Portugal are forming with the UK.
These would enable short, affordable and exclusive journeys between connected destinations, while minimising contact risk. It hopes to update customers further on this in the near future.This is all part of Oneworld’s commitment to caring for its communities, as it says it has done since first opening in 2002.
The company has invested in local charities, art and culture, and sports. It proudly sponsors the local rugby league team, Wakefield Trinity, and also Wakefield Cathedral, the Theatre Royal and Wakefield Hospice. It plans to continue giving back and contributing to the much-needed footfall of the high street for years to come.Managing Director Sam Harvey said: “I am thrilled with our navigation through this crisis so far.
"Despite the huge challenges our industry is facing, Oneworld has maintained expected standards and continues to supply outstanding support to all its customers.
"A highlight for us is that we brought stranded customers home, whilst also ensuring our clients were rebooked or refunded, depending on their preference.
"We have had so many lovely comments from clients during this period. For example, customers have said that we have gone ‘over and above’ their expectations, provided an ‘excellent service’, been ‘professional, helpful and empathetic’ and told us that they ‘will definitely be booking again’.
"I am particularly proud of the fact that we have not made any of our staff redundant; our people are absolutely key to the success of this company, and we have always treated our staff and clients as family.
"In times like this, it is vital we can support our local community, and through what we have achieved and will continue to achieve, we hope we have played a small part in upholding these community-centric ideals.
"I am delighted that even during this, the test of all tests, we have kept our strong collective spirit in the same way that the whole country has done.
"The next step for us is to help others by sourcing them their perfect holidays. It is our belief that holidays are a vital part of life experience, and so, after the extreme stress of the last few months, some fun and relaxation is something we could all do with!"Finally, we would like to take this opportunity to thank all our customers, old and new, for your continuous support through this difficult period. Hope to see you in store soon to help create those perfect holiday memories together."
CONTACT:
Address: 36 Teall Street, Wakefield, West Yorkshire WF1 1QF
Tel: 01924 339889
Email: [email protected]
Other branches:
Address: 35 Saturday Market, Beverley, HU17 8BE
Tel: 01482 280081
Address: 27 High Street, Yarm, Stockton on Tees TS15 9BW
Tel: 01642 787575
LINKS:Web: 1worldtravel.co.uk.