Care home is inadequate say CQC inspectors

An understaffed care home could face closure after inspectors took enforcement action to protect residents.

Brantwood Hall Care Home in the city centre was rated as “inadequate” in every category of a report by health watchdog the Care Quality Commission (CQC).

The CQC has applied to cancel the care home’s registration which would effectively force it to close.

Debbie Westhead, CQC deputy chief inspector of adult social care, said: “We’ve told the provider they must take action to resolve the issues we have identified as a priority. We are monitoring the situation closely with the local authority to ensure people are safe from any immediate risk.”

The North Avenue care home houses up to 60 people, some with dementia, across two separate homes.

Inspectors raised concerns about hygiene in a new report.

The report said: “The carpet in two bedrooms was heavily stained with faeces. We also found a number of toilets, sluices and commodes which were soiled and stained.”

There were not enough staff to meet residents’ needs and care records weren’t accurate, according to the report.

Inspectors also raised concerns about residents not getting enough to eat or drink.

The report said: “We heard a person shouting out, asking for a drink. When we entered their bedroom, they said they were very thirsty. We saw half a cup of cold tea was in the bedroom. We checked the food record for them and saw no fluid had been recorded since the previous day.”

A spokesperson for Winnie Care, which owns the home said: “The problems found were primarily related to the lack of robust and effective monitoring of records and paperwork within the home. These issues have now been rectified or are currently being rectified.”