The Yorkshire Purchasing Organisation (YPO) has taken home two awards, including one for its commitment to outstanding customer service.
The firm won the accolade for best customer service at The Energy Live Consultancy Awards 2016 while Georgina Penfold, who leads YPO’s services for energy solutions, was named industry expert of the year. The awards celebrate the achievements of energy consultants, brokers and other third party intermediaries.
Ms Penfold said: “I’m delighted by this recognition and by the support I’ve received from contacts throughout the utilities sector. It doesn’t happen in isolation - I’m lucky to work with some excellent suppliers and ambitious clients and we have a good team here at YPO to help our customers become more energy efficient.”
YPO, on 41 Industrial Park, is the UK’s largest publicly-owned buying organisation and was the only public sector organisation shortlisted at the awards. The firm’s energy team represents more than 100 different organisations ranging from county councils, educational establishments, charities and the emergency services along with individual public sector sites.
YPO’s managing director Simon Hill said: “Procuring energy for business is much more complex than buying energy for homes. Public sector organisations have strict legislation to follow, making it a particularly challenging task. We provide a service to help take away the pressure of this task, which is why it’s incredibly meaningful for us to be recognised for our outstanding customer service and industry expertise.”