Hot under the collar

IF I was John Roberts (Letters, July 13) I wouldn’t hold my breath about the heating being turned off on buses in hot weather.

I caught the 425 service to Wakefield on July 24 and cooked all the way there, even with every window open.

On my return journey the heat was even worse so I reached down to touch the heater to check if it was on – and my curiosity was rewarded with a burnt left index finger.

Should I sue Arriva for the pain caused? I am glad my young granddaughter was not with me as she could easily have burnt her leg, as could any other person if they touched it by accident.

How can Arriva let a dangerous situation like this occur?

As I alighted from the bus, I asked the driver if it would be a good idea to turn the heating off, his reply was that he couldn’t do anything about it.

Am I correct in assuming that buses do not have adjustable heating controls like cars, vans etc?

When I got home I rang customer services who advised me that the drivers cannot control the heating, which is completely contrary to Colin Newbury’s reply to Mr Roberts.

They said that it was up to the engineers to check the heating system of the vehicles to ensure they worked correctly. They do: hot in summer, cold in winter!

Anyhow, they said that my complaint would be passed to the appropriate person: no doubt to someone who will send me a letter with a load of useless waffle but no rectification of the fault.

It is not the first time that I have travelled on hot Arriva buses, virtually every journey is the same whether it is on the 425, 117, 205 or 110, which, of course, begs me to ask the following questions:

1. Can the drivers adjust the heating controls and, if so, why do they not do so?

2. If the answer to the first question is ‘no’, why have Arriva purchased buses which are unfit for purpose?

3. If customer services are correct, why have the engineers not made the heating system a priority as they obviously do not work correctly?

4. Has Mr Newbury given instructions to all the drivers as he promised or are his comments just another load of hot air (just like on his buses)?

I only wish that there was some competition on the routes that I have mentioned then we would have a choice of which service to use and Arriva’s ‘saunas’ would be bottom of the list!

Dennis Nicoll

Broadcroft Chase


Colin Newbury, operations director, Arriva Yorkshire, responded: I would like to take this opportunity to confirm that the safety of our customers and employees is our top priority and we were disappointed to hear about Mr Nicoll’s experience. Customer services has passed all the details to the relevant depot so it can be investigated.

On the majority of our buses drivers can turn the heating on and off from the cab area, however there are a few older vehicles that do require assistance from an engineer.

These vehicles will be leaving the fleet in the next few months as a further 40 new buses are delivered for the people of Yorkshire.

I would like to reassure Mr Nicoll that all depots have indeed been given instructions regarding ensuring heaters are turned off when the weather is warm.