91-year-old Altofts patient praises NHS Trust for 'perfect' Virtual Ward care
91-year-old June from Altofts has thanked the Mid Yorkshire Teaching NHS Trust after she became a patient of their Virtual Wards service earlier this month.
Anxious about the prospect of being admitted to hospital, June was supported safely and effectively in her own home by the Virtual Hospital team - an experience her family has described as “perfect”.
Over several weeks, the team provided regular home visits and telephone support after she was referred to the service by her GP to treat her chest infection.
Following the care, June told the team that her experience exceeded all expectations, with every interaction marked by kindness, patience and attentiveness.
June’s daughter, Alyson, praised the nurses for always taking the time to listen carefully to her mum’s needs, helping June feel fully involved in her care and confident in her treatment plan.
Alyson said: "The nurses explained everything thoroughly. Mum felt safe, listened to and cared for at every step.”
In addition to home visits, June also received reassuring follow-up phone calls from the Virtual Ward team, including access to a direct line should she have any concerns, ensuring support was always close at hand.
By avoiding unnecessary hospital admission, June also faced a reduced risk of further infection, helped ease pressure on hospital beds, and was able to remain mobile and active in the comfort and safety of her own home.
Praising the many staff working behind the scenes to make the Virtual Ward service possible, Alyson continued: “There simply aren’t enough words to thank the entire team. Their care, kindness and dedication made all the difference.”