Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across West Yorkshire.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in West Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Grange Park Surgery - Burley in Wharfedale
There were 253 survey forms sent out to patients at Grange Park Surgery in Burley in Wharfedale, and the response rate was 46%. 70% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps
10. Dearne Valley Health Centre - Scissett
There were 354 survey forms sent out to patients at Dearne Valley Health Centre in Scissett, and the response rate was 36%. 70% of patients said the reception team was ‘very helpful’, while 30% said they found the team ‘fairly helpful’. | Google Maps
11. Newland Surgery - Normanton
There were 385 survey forms sent out to patients at Newland Surgery in Normanton, and the response rate was 35%. 68% of patients said the reception team was ‘very helpful’, while 32% said they found the team ‘fairly helpful’. | Google Maps
12. Shepley Primary Care Limited - Huddersfield
There were 272 survey forms sent out to patients at Shepley Primary Care Limited in Huddersfield, and the response rate was 44%. 67% of patients said the reception team was ‘very helpful’, while 28% said they found the team ‘fairly helpful’. | Google Maps