Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across the country.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. Broomhill Surgery - Sheffield
There were 250 survey forms sent out to patients at Broomhill Surgery in Sheffield, and the response rate was 40%. 74% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps
14. Stockwell Road Surgery - Knaresborough
There were 319 survey forms sent out to patients at Stockwell Road Surgery in Knaresborough, and the response rate was 41%. 74% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps
15. Springbank Surgery - Green Hammerton, York
There were 268 survey forms sent out to patients at Springbank Surgery in Green Hammerton, York, and the response rate was 47%. 73% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps
16. Central Dales Practice - Gayle, Hawes
There were 262 survey forms sent out to patients at Central Dales Practice in Gayle, Hawes, and the response rate was 50%. 73% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps