DVLA launches online duplicate log book service slashing waiting time

The time it takes motorists to receive a duplicate log book (V5C) has been slashed from six weeks to just five days as a result of a new online service.

Wednesday, 30th September 2020, 4:45 pm
The time it takes motorists to receive a duplicate log book (V5C) has been slashed from six weeks to just five days as a result of a new online service.

The ‘Get a vehicle log book (V5C)’ service is the latest DVLA online service, and has been designed for motorists who have lost or damaged their log book.

This will be the second online service DVLA has launched in the last four months, following the change address on vehicle log book service which was launched in June and has been used more than 300,000 times.

Every year, DVLA issues around 500,000 duplicate log books where motorists have either lost or damaged their document.

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Julie Lennard, DVLA Chief Executive, said: "DVLA’s new online service to apply for a duplicate log book is quick and easy to use and means customers who have unfortunately either lost or damaged theirs will receive their new document within a matter of days.

"We know how important a log book is to motorists so if you have lost or damaged yours, the quickest way to get your duplicate document is go to GOV.UK."