McDonald's 'working' to address traffic congestion around Pontefract and Castleford drive-thrus after complaints

McDonald's says it's looking at ways to help relieve congestion around its drive-thru restaurants in Pontefract and Castleford.

By David Spereall
Wednesday, 27th January 2021, 4:45 pm

The closure of indoor service is believed to have contributed to a build-up of traffic at peak times at both branches.

Traffic marshalls have already been employed at the franchise's Pontefract diner off the A639.

The Castleford restaurant meanwhile is close to Xscape in Glasshoughton alongside other fast food outlets and it's understood McDonald's is considering ways to re-route the traffic into the drive-thru there.

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The forced closure of the indoor restaurants is thought to have contributed to the problems at both sites.

Wakefield Council said on Monday it was talking to the corporation about the problem, after it was raised by a member of the public on an online Q&A session.

Speaking on the session, the council's Cabinet member for highways Matthew Morley, said: "I do sometimes use the McDonald's at Xscape and it can be a nightmare, especially on a weekend.

"The Pontefract one is the same. We are working with McDonald's and I know they've put marshalls on at Pontefract to try to alleviate traffic.

"It is definitely an issue and something we're keeping under review."

McDonald's said it was working with the council to alleviate the issues.

A spokesperson for McDonald's said: "We strive to be a good neighbour within the local community and continue to work with the district council on ways to help improve traffic flow in our Pontefract and Glasshoughton restaurants.

"Given the current emphasis on drive-thru due to Government restrictions, we want to play an active role in combating our contribution to any problems."

Local Democracy Reporting Service