Reception teams play an important role in our GP experience, helping to arrange appointments, test results and order repeat prescriptions.
Patients across Wakefield have shared their views on how their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Wakefield where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. Chapelthorpe Medical Centre - Wakefield
There were 337 survey forms sent out to patients at Chapelthorpe Medical Centre in Wakefield, and the response rate was 37%. 40% of patients said the reception team was ‘very helpful’, while 46% said they found the team ‘fairly helpful’. | Google Maps
14. ark Green Surgery, Church View Health Centre - South Kirkby, Pontefract
There were 408 survey forms sent out to patients at ark Green Surgery, Church View Health Centre in South Kirkby, Pontefract, and the response rate was 30%. 36% of patients said the reception team was ‘very helpful’, while 40% said they found the team ‘fairly helpful’. | Google Maps
15. Riverside Medical Centre - Castleford
There were 463 survey forms sent out to patients at Riverside Medical Centre in Castleford, and the response rate was 29%. 33% of patients said the reception team was ‘very helpful’, while 41% said they found the team ‘fairly helpful’. | Google Maps
16. Orchard Croft - Horbury, Wakefield
There were 371 survey forms sent out to patients at Orchard Croft - Horbury in Wakefield, and the response rate was 36%. 30% of patients said the reception team was ‘very helpful’, while 49% said they found the team ‘fairly helpful’. | Google Maps