Reception teams play an important role in our GP experience, helping to arrange appointments, test results and order repeat prescriptions.
Patients across Wakefield have shared their views on how their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Wakefield where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. White Rose Surgery - South Elmsall, Pontefract
There were 433 survey forms sent out to patients at White Rose Surgery in South Elmsall, Pontefract, and the response rate was 29%. 47% of patients said the reception team was ‘very helpful’, while 37% said they found the team ‘fairly helpful’. | Google Maps
10. Tieve Tara Medical Centre - Airedale, Castleford
There were 589 survey forms sent out to patients at Tieve Tara Medical Centre in Airedale, Castleford, and the response rate was 18%. 47% of patients said the reception team was ‘very helpful’, while 43% said they found the team ‘fairly helpful’. | Google Maps
11. Henry Moore Clinic - Castleford
There were 390 survey forms sent out to patients at Henry Moore Clinic in Castleford, and the response rate was 27%. 46% of patients said the reception team was ‘very helpful’, while 43% said they found the team ‘fairly helpful’. | Google Maps
12. Grange Medical Centre - Hemsworth, Pontefract
There were 376 survey forms sent out to patients at Grange Medical Centre in Hemsworth, Pontefract, and the response rate was 30%. 40% of patients said the reception team was ‘very helpful’, while 47% said they found the team ‘fairly helpful’. | Google Maps