Reception teams play an important role in our GP experience, helping to arrange appointments, test results and order repeat prescriptions.
Patients across Wakefield have shared their views on how their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Wakefield where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Ossett Surgery - Kingsway, Ossett
There were 342 survey forms sent out to patients at Ossett Surgery in Kingsway, Ossett, and the response rate was 35%. 57% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps
6. St Thomas Road Surgery - Featherstone, Pontefract
There were 349 survey forms sent out to patients at St Thomas Road Surgery in Featherstone, Pontefract, and the response rate was 28%. 54% of patients said the reception team was ‘very helpful’, while 44% said they found the team ‘fairly helpful’. | Google Maps
7. Lupset Health Centre - Lupset, Wakefield
There were 338 survey forms sent out to patients at Lupset Health Centre in Lupset, Wakefield, and the response rate was 26%. 49% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps
8. Church View Health Centre - South Kirkby, Pontefract
There were 442 survey forms sent out to patients at Church View Health Centre in South Kirkby, Pontefract, and the response rate was 26%. 47% of patients said the reception team was ‘very helpful’, while 44% said they found the team ‘fairly helpful’. | Google Maps