Reception teams play an important role in our GP practice, from booking appointments to inquiring about test results and ordering prescriptions.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Yorkshire.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March last year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Longroyde Surgery - Rastrick, Brighouse
There were 306 survey forms sent out to patients at Longroyde Surgery in Rastrick, Brighouse, and the response rate was 33%. 83% of patients said the reception team was ‘very helpful’, while 12% said they found the team ‘fairly helpful’. | Google Maps
6. Monk Bretton Health Centre - Monk Bretton, Barnsley
There were 388 survey forms sent out to patients at Monk Bretton Health Centre in Monk Bretton, Barnsley, and the response rate was 27%. 83% of patients said the reception team was ‘very helpful’, while 13% said they found the team ‘fairly helpful’. | Google Maps
7. Ampleforth Surgery - Ampleforth
There were 306 survey forms sent out to patients at Ampleforth Surgery in Ampleforth, and the response rate was 46%. 81% of patients said the reception team was ‘very helpful’, while 16% said they found the team ‘fairly helpful’. | Google Maps
8. Kingswell Surgery PMS Practice - Penistone
There were 299 survey forms sent out to patients at Kingswell Surgery PMS Practice in Penistone, and the response rate was 34%. 80% of patients said the reception team was ‘very helpful’, while 17% said they found the team ‘fairly helpful’. | Google Maps