Reception teams play an important role in our GP practice, from booking appointments to inquiring about test results and ordering prescriptions.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Yorkshire.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March last year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Scorton Medical Centre - Scorton, Richmond
There were 240 survey forms sent out to patients at Scorton Medical Centre in Scorton, Richmond, and the response rate was 43%. 76% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps
10. Rastrick Health Centre - Brighouse
There were 340 survey forms sent out to patients at Rastrick Health Centre in Brighouse, and the response rate was 39%. 76% of patients said the reception team was ‘very helpful’, while 22% said they found the team ‘fairly helpful’. | Google Maps
11. Topcliffe Surgery - Topcliffe, Thirsk
There were 240 survey forms sent out to patients at Topcliffe Surgery in Topcliffe, Thirsk, and the response rate was 38%. 75% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps
12. Escrick Surgery - Escrick
There were 243 survey forms sent out to patients at Escrick Surgery in Escrick, and the response rate was 54%. 75% of patients said the reception team was ‘very helpful’, while 21% said they found the team ‘fairly helpful’. | Google Maps