New tech provider to be appointed to support independent living across Wakefield

Senior councillors are expected to approve proposals to award a new contract for the provision technology enabled care (TEC) services.

The services help elderly, disabled or vulnerable people remain in their own homes, including through the use of alarm systems and providing a 24-hour monitoring and emergency response.

The move comes after social housing provider Vico Homes, formerly Wakefield District Housing, announced plans to discontinue its Care Link service from September 2026.

Cabinet members have been asked to agree to begin a procurement process for a new provider to be in place “no later” than October 1 this year.

The council said the appointment would “make sure there is no gap in support” for people currently using Care Link.”

A report said continuing to provide the TEC service “remains critical” to adult social care across the district.

It said: “Our approach has already evolved from traditional alarm-based telecare and the council wants to move towards more proactive, intelligence-led digital solutions.

“These support people earlier, reduce risks, and promote independence.

“This transition reflects our commitment to providing timely, personalised support that helps residents remain safe and confident at home.

“A new contract and provider will strengthen this approach and allow the council to continue advancing innovative TEC solutions.”

The new contract is expected to be worth around £550,000 a year.

Commenting on the plan, Michelle Collins, the council’s cabinet member for adults and health, said: “We know how important TEC services are for residents who rely on it every day.

“Our priority is to make sure there is no break in support for those with a care plan, and ensure a smooth transition, giving our residents the reassurance that help is always there when it’s needed.”

Cabinet members will consider the report at a meeting on March 17.

Councillors accused Vico Homes of “putting profit before people” in November last year after it announced plans to discontinue Care Link.

At the time, the company said providing the service was “no longer financially viable.”

Councillors of all political parties criticised the decision and later voted in favour of a motion requesting an immediate pause on all closure activity.